Returns & Exchanges
At Bike Mart, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes, gear, and accessories. If you are not completely satisfied with your purchase, we are here to help you find the right fit or provide a full refund.
Initiate Your Return
Log into your Bike Mart account or use our online portal with your order number and email address to start the return process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in new, unused condition.
Ship It Back
Print your prepaid shipping label and drop the package off at any authorized shipping center or bring it directly to your local Bike Mart store.
Receive Your Refund
Once our technicians inspect your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing